Frequently Asked Questions
Answers to your frequently asked questions.
Which countries can use your services?
Our current focus is on serving customers in the Asia Pacific (APAC) region. Due to bandwidth-delay product, customers in farther regions may receive a slower or sub-optimal experience (unless you know how to tune your TCP/IP stack). We want to provide an excellent, high-quality service offering and therefore only accept customers in APAC.
Want to try anyway? You are welcome to sign-up for a free trial and test out the connectivity yourself to see if it meets your needs. If it does and you still wish to sign-up, email us sales@resticbackups.com and we will see what we can do for you.
In the future, we plan to add more servers in different regions and offer geo-redundancy and geo-replication as an additional service.
Why is there a separate account password and encryption password?
The account username and password is used to authenticate your device against our server to ensure it is authorized to make changes to your restic repository. The encryption password is used to encrypt your data. If your account username and password are compromised, then the attacker can corrupt your repository (e.g., delete or overwrite stored data), but they cannot access your encrypted data without the encryption password.
How is my data stored on your server?
Your data is stored in an encrypted Restic repository. Only you have the encryption password to your data; we cannot access or read it. The underlying filesystem is ZFS with RAIDz2 to protect your data. Additionally, we take regular ZFS snapshots and store these for a reasonable amount of time. So in the worst-case scenario that your repository is hacked, compromised or corrupted, you can contact us and we can ‘roll it back’ to a previous state for you.
What if I have specific data storage requirements?
Contact us at sales@resticbackups.com . For larger customers, we can spin up a dedicated server for you that meets your exact needs.
How can I cancel my subscription?
Please email support@resticbackups.com at least 3 days before your renewal date to allow time for processing. Your subscription will be cancelled effective the end date of your current subscription period. Once your subscription period expires, all data will be deleted. If you wish to retain your data, please copy it elsewhere prior to cancelling your subscription.
How can I change my subscription?
You can upgrade your subscription at any time to increase the storage available. You can also downgrade your subscription if you need less storage, but only if your current data usage is less than your desired subscription level. Please email support@resticbackups.com and we will provide further instructions.
Can I migrate my backups to another provider or my own self-hosted solution?
Yes! You are welcome to leave at any time. You have two options for migrating your existing backups:
- restic copy
- ZFS send / receive
Restic copy
You can copy all snapshots from your repository by running the following command:
restic -r [Your target repository] copy --from-repo [Your repository URL on tbis server]ZFS send / receive
Please contact us at support@resticbackups.com. Additional fees may apply.